Release notes

Corporate network compatibility and macOS improvements.

• Support for corporate networks with TLS inspection: the operating system's certificate store is now trusted, and certificate-related connection issues are reported clearly
• macOS: if screen-recording permission has not been granted yet, the connecting side now sees an explanatory message instead of a black screen; video starts automatically once permission is granted
• Fixed an issue where a single connection could open two windows and cause the "show displays as individual windows" setting to be lost
• Pardus/Linux: drivers required for hardware-accelerated video encoding are now installed with the package — lower latency and CPU usage
• Sleep/wake and permission states are now recorded for diagnostics; unnecessary log noise has been greatly reduced

This release is not delivered via auto-update; you can install it from the download page. The current 2.3.8 release remains supported.

Connection resilience and reporting fixes.

• Fixed device registration staying offline for minutes after wake-from-sleep or DNS hiccups — it now recovers within seconds
• Connection attempts now run on a single time budget; failed attempts no longer take longer than before
• Closed a second scenario where the keyboard could stay locked after a session ended (first fix shipped in 3.1.7)
• Session quality reports fixed: FPS is now a true session average and screen resolution is reported
• Cleaner logs: ordinary network drops are no longer flagged as errors; log storms in multi-window use and during resolution changes were eliminated

This release is not delivered via auto-update; you can install it from the download page. The current 2.3.8 release remains supported.

Connection and approval-screen improvements.

• Device registration now prefers secure WebSocket (port 443) — devices on networks that block UDP no longer appear "offline"
• Fixed the password/approval dialog staying stuck after approve, reject or window close
• Fixed a ghost session when closing a window and reconnecting immediately
• When the remote side is offline, the error message and the "no image yet" hint no longer show at the same time; the message now says what to do
• A connection whose remote side stops responding is now closed instead of staying frozen
• On multi-monitor devices, opening a second window no longer changes the selected display

This release is not delivered through automatic updates; you can install it from the download page if you want to try it. Version 2.3.8 remains supported.

Virtual display, service mode and consistency fixes for the new interface track.

• Fixed the "Swap sides" feature not working when installed as a Windows service
• Virtual display: failed attempts no longer slow down the connection or lock the mouse/keyboard; unsupported devices now show a clear warning; "Remove all" now always works
• Device name and identity formatting is now consistent across all screens — unnamed devices show the host name
• "View camera" on a device without a camera no longer leaves a stuck black window
• Fixed the address book's online status counter
• Removed a duplicate option in security settings

This release is not delivered through automatic updates; you can install it from the download page if you want to try it. Version 2.3.8 remains supported.

Stability and localization fixes for the new interface track.

• Fixed the app failing to launch at all on older Windows versions (Windows 8/8.1 and older Windows 10 builds)
• Fixed the password window closing late after connection approval, along with "connected but no video" cases
• Added protection against files being only partially updated during an update, plus detection when it happens
• Fixed the "Password only" approval mode briefly showing an Allow button on the remote side by mistake
• Address book: fixes for device name and online status display
• Interface localization is now complete, including settings — switching between Turkish/English applies instantly

This release is not delivered through automatic updates; you can install it from the download page if you want to try it. Version 2.3.8 remains supported.

SmartDesk with its new interface: sharper picture, fewer freezes, connections that work on restrictive networks.

• A completely redesigned, more streamlined interface, faster and with dark mode support
• Next-generation video engine: smooth video even on computers with weak graphics hardware
• When the internet slows down and recovers, the picture now snaps back to full sharpness within seconds
• Fixed getting stuck on "Not ready" on corporate networks with strict firewalls — the app now detects this and switches to the standard secure port browsers use
• Limited a rare case where the mouse could stay locked on the remote computer
• Connections now succeed on the first attempt right after easy access has been granted
• Changing the proxy password no longer requires restarting the app
• Separate installation package for Pardus and Debian 11

This release is not delivered through automatic updates; you can install it from the download page if you want to try it. Version 2.3.8 remains supported.

More stable connections and multi-monitor improvements.

• With multiple monitors, an issue on one screen no longer affects the other; disconnecting now returns you to the last screen you were on
• Increased resilience to connection drops (devices show up as "offline" less often)
• More reliable copy-paste on Windows
• General improvements and stability fixes

Faster connections, smoother video.

• Connections now establish faster
• Smoother video on weak connections; fewer freezes and drops
• Fixed sudden quality drops that took a while to recover
• Mouse and keyboard respond faster
• General stability improvements (including a startup crash on some systems)

Faster connections, more stable on weak networks.

• Remote sessions are more stable on weak or variable internet connections; fewer short freezes and drops
• Shorter wait time when connecting to a device

Connection stability and smoothness improvements.

• After brief freezes on lossy or unstable connections, video now recovers faster; remote sessions are generally smoother
• Video reaches full smoothness faster once a new connection is established

Smarter connection flow, cleaner error messages.

• Fixed the connection getting stuck on "Connecting" for devices not in the Easy Access list — the password screen now opens correctly
• No more indefinite waiting when the server doesn't respond — it now automatically falls back to the password screen after 5 seconds
• Now shows "Peer offline" when the remote device is off, instead of the misleading old "Could not connect to ID server" message
• Removed an unnecessary "Device ID mismatch" warning on the first connection attempt — the flow now goes straight to the password screen
• Fixed a spurious "null" error when adding a device to the address book — it now correctly shows "Success"
• Removed the unused printer section from settings and the setup screen

Login, connection and macOS improvements.

• Fixed an "invalid credentials" error on some Windows devices even when the password was correct
• Fixed a black screen when canceling and reconnecting to the same device
• Fixed the password screen not appearing when retrying after a rejected connection
• "Connection Failed" is triggered less often on brief network blips; a "reconnecting" state is shown instead
• On macOS, the "Set Up" button now opens System Settings → Privacy & Security → Screen Recording directly
• Settings remain clickable during an active connection — no need to close the connection to make changes

Bug fixes and improvements.

• Fixed the password entry flow when Easy Access is denied
• Connection error messages are now more descriptive
• Various stability improvements

More stable connections, smarter codec selection, better error reporting.

• "Host not found" errors on Windows are significantly reduced, thanks to automatic DNS retry
• Devices no longer show as "offline" during brief network blips (heartbeat timeout raised from 5 to 12 minutes)
• Removed unnecessary retries on connection errors — 1 attempt instead of 4 for a single failure
• Computers with 3–4 GB of RAM now use the AV1/H264 codec — previously they fell back to VP8 unnecessarily
• AV1 is only selected when the computer genuinely supports it — fewer freezes on slower devices
• Improved display-switching stability on multi-monitor setups
• When a connection is rejected, the reason is now shown — wrong password, expired session, etc.
• When the remote computer opens a window requiring admin permission (e.g. Task Manager), an explanatory message is shown instead of an apparently "frozen" screen
• Added tolerance for paste errors like "LABEL: KEY" when entering a license key
• Added Peer UUID reset for device-change scenarios
• Session statistics (codec, fps, duration) are now recorded correctly
• Added a one-time confirmation dialog for administrator actions
• Improved brute-force protection for one-time passwords
• Clipboard security hardening
• Mandatory authentication and rate limiting for admin API endpoints
• Improved resilience to transient DNS resolver issues (Windows in Turkey) — reduces "No such known host" errors

Improvements.

• Direct (P2P) connection prioritization
• Connection quality improvements
• Stability fixes

Performance, log management and stability improvements.

• Performance improvements
• Improved log management
• Added remote diagnostics infrastructure
• Stability and bug fixes

Easy Access: passwordless connection to approved devices.

• Easy Access: passwordless connection to approved devices
• Send an easy-access request to the peer during connection
• Easy-access group in the Accessible Devices tab
• Manage easy access from device settings (view and remove)
• Easy-access management in the Console (per user and per device)
• Device Groups / Users headings in the Accessible Devices panel
• The "ask for a note at end of session" setting moved to the client side
• Simplified the Console devices page

Centralized codec management and UDP-first connections.

• Centralized codec management (auto/h264/h265 via Console)
• Direct P2P connections via UPnP port mapping
• UDP-first connection improvements
• Refreshed interface (loading, toolbar, password dialogs)
• New app icon
• Updated About section
• FPS control improvements
• Fixed a video freeze issue
• Automatic retry if the peer goes offline mid-connection
• Fixed a CM window minimize issue
• Fixed password confirmation on the Windows logon screen
• Made mouse wheel scrolling consistent across platforms
• Fixed accidental horizontal scroll with trackpads
• Port forwarding security improvements
• Removed an unnecessary video restart loop while idle
• Stability improvements for the online-status check
• Removed codec selection from the settings page (now centrally managed)
• Build cache optimizations

Bug fixes and general improvements.

• Bug fixes and general improvements

Relay infrastructure and performance improvements.

• Relay server migrated to new infrastructure: lower latency and a more stable connection
• Network route optimizations: lower jitter on Turkey and Europe connections
• Optimized bandwidth usage on relay connections: smart quality adjustment based on real throughput
• Automatic reconnect on prolonged freeze detection: the connection is refreshed after repeated stalls
• Improved recovery-mode duration and quality transitions: more stable video on relay connections

User-based licensing and performance improvements.

• Added a user-based licensing model: concurrent connection limits tied to user login
• Existing device-based (legacy) licenses continue to work with full backward compatibility
• Pre-connection concurrency check: users are notified when the limit is exceeded
• Strengthened the video-freeze recovery mechanism: real bandwidth savings through quality reduction
• Increased recovery-mode stabilization time, preventing repeated freeze/recover loops
• Improved server connection timeout: faster reconnects
• Smart connection ordering: a direct UDP connection is tried first; if it fails due to firewall or network restrictions, it automatically falls back to WSS relay
• Added a heartbeat mechanism: active connections signal the server every 30 seconds
• Stale-connection detection: a session is automatically closed if no heartbeat arrives for 5 minutes
• Automatic cleanup for older versions (v1.5.x) with a 12-hour TTL
• Dashboard now shows active connection list, version distribution and heartbeat stats
• Added a concurrent-connection-limit setting to the user form
• Added license type selection to the customer form (device-based / user-based)

Performance, monitoring and security improvements.

• Added video-freeze detection and automatic recovery
• Optimized video quality control (QoS) for a smoother connection experience
• Extended the stabilization period at connection start to prevent sudden fluctuations
• Added centralized error tracking and performance monitoring infrastructure
• FPS, latency and connection-quality metrics are now trackable
• Added two-factor authentication (2FA) support for the management console
• Added automatic update support for Windows

Visual refresh and Linux support.

• Refreshed the SmartDesk logo and icons for a sharper, higher-resolution look
• Updated Windows platform icons
• Added Linux (Debian/Ubuntu) build support

Performance improvements.

• Video quality improvements and FPS optimizations

New SmartDesk design and brand identity.

• Completely refreshed SmartDesk interface and brand identity
• New logo, colors and modern user experience
• Custom configuration and optimizations for the SmartVeri infrastructure
• Support for Windows, macOS and Linux

Secure connection infrastructure and SmartDesk Console.

• Strengthened the end-to-end encrypted connection infrastructure
• Added secure connection support over WSS (WebSocket Secure)
• Automatic reconnect on connection drops
• Introduced the central management console (SmartDesk Console)
• Device and user management features

File transfer and clipboard sharing.

• Added drag-and-drop file transfer support
• Two-way clipboard sharing
• File transfer speed optimizations

Multi-monitor support and hardware acceleration.

• Added multi-monitor support
• Hardware-accelerated video encoding (H264/H265) support
• Low-latency mode for faster response times

Usability improvements.

• Improved connection interface and usability
• Address book and favorite connections feature
• Added a connection-quality indicator
• Various stability and performance improvements

First stable release.

• SmartDesk's first stable release
• Secure remote desktop access (Windows and macOS)
• Password-protected connection and authentication
• Real-time screen sharing and remote control