Pay only for the users you add to the system — not the number of devices. Every plan includes 3 concurrent connections per user and a 14-day free trial.
User count, per-user concurrent connection limits and custom configurations are tailored entirely to your needs. We also support migration from existing device-based licenses.
| Feature | Starter | Basic | Pro | Enterprise |
|---|---|---|---|---|
| Number of users | 1 | 5 | 10 | ∞ |
| Concurrent per user | 3 | 3 | 3 | Custom |
| End-to-end encryption | ||||
| Address book sync | ||||
| My SmartDesk Console | — | |||
| Log management | — | |||
| AI session summary | — | |||
| Device management | — | — | ||
| Fast relay servers | — | — | ||
| White-label / SSO / SLA | — | — | — | |
| Support | Priority | SLA + dedicated |
Every license grants the right to add a specified number of users to your SmartDesk system. Each user can log in from the app to establish remote desktop connections. Concurrent connection limits per user are set by the administrator. Once you reach your plan limit, you'll need to upgrade to add more users.
Client users log in to the SmartDesk app with an email and password, connect to remote devices, and can manage the address book. Concurrent connection limits per user are set by the administrator.
SmartDesk licenses are user-based: what you pay for is the number of users you can add to the system. If you need more than 10 users, we point you to Enterprise — write to us and we'll put together a custom solution.
Payments are processed via Paddle. Annual billing saves you 20%. Plan upgrades take effect immediately, with the difference prorated.
Yes. We support migrating from existing device-based licenses to SmartDesk's user-based model. Our enterprise team reviews your current inventory and proposes an equivalent plan.