Create a deployment package for a company and group. Any device that runs it joins the right place on its own.
Check a device before you connect. Understand the problem before you open the screen.
Set thresholds per company. Alerts are collected in the Console and can also reach you by email.
Step in without interrupting the user, and connect with one click when you do need the screen.
Start or stop services and see running processes, without entering the user's screen.
Open a remote desktop session directly from an alert or the device page.
Who did what, on which device and when. Ready in the logs for audits.
Device management requires SmartDesk 3.3.7 or later. Remote connections work on macOS; monitoring and system tools are currently for Windows and Linux.
| Feature | Windows | Linux and Pardus |
|---|---|---|
| Deployment package | EXE, MSI | One command |
| Hardware and OS information | ||
| CPU and memory usage | ||
| Installed software list | First 500 | |
| Update status | ||
| Disk usage and alert | — | |
| Antivirus status and alert | — | |
| Offline alert | ||
| Services and processes | ||
| Remote restart | — |
Technicians only see the groups assigned to them. Companies cannot see each other's devices.
Device, hardware, software and update information is collected. Screen content and files are not part of monitoring data. Privacy policy
Manage each customer separately with their own packages, groups and alert thresholds. Reseller program
It is included in Pro and Enterprise, and available in the 14-day free trial.
If it is not yet on for your account, write to our support team and we will turn it on.
No. Device management is part of the SmartDesk app. Version 3.3.7 or later is required, and the deployment package installs a suitable version.
On the Pro plan you can add up to 10 devices with deployment packages. Contact us if you need more.
Device name, signed-in username, operating system, hardware, disk usage, installed software, antivirus and update status, and CPU and memory usage are collected. Screen content and files are not part of monitoring data.
On Windows the user sees a notification. Actions are logged together with who performed them.
Remote connections work on macOS. The monitoring and system tools on this page are currently for Windows and Linux.
No. We do not offer automation or script execution. The goal is to let remote support teams deploy, monitor and step in on their devices from one place.
No credit card required. Device management is on in your trial account.